News

Pierce County Library, Tacoma, WA

12/10/2013

Pierce County Library, Tacoma, WA

12/10/2013

In the face of a projected $3 million budget shortfall and diminishing tax revenues for several more years, this organization was committed to ensuring the customer experience wasn’t compromised.

A combination of hard data and creative thinking led team members to target reductions, redeploy funds to areas of greater need and change how some collections will function for greater use, while minimizing the impact of budget reductions on customers and operating in a new budget reality. Pierce County Library staff worked across departments to adopt a business model of zero-based budgeting and avoided across the board cuts.

The result of this process is already apparent. First, Pierce County Library managed its $3 million budget shortfall in 2013 without furloughs, branch closures, or reductions in open hours. The million dollar savings in the materials budget was the largest single contributor to balancing the budget in 2013. The greatest long-term gain is in continuing tobuild and maintain a vibrant, relevant and customer-focused collection of books, movies and resources, allowing patrons to find what they want when they want it.